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kvankoe
07-16-2007, 08:09 PM
I have owned a Martin Razor X for two years and just bought a Bangal for my son. I wanted a few modifications when I bought my bow and Martin performed the mods and shipped it back without charging me anything! With my son's Bengal they sent me new cams today to shorten the draw length for free! They are very helpful and have been hassel free. When I need another bow it will be a Martin. Their customer service is great to deal with.

jackjr
07-24-2007, 08:31 PM
I had to contact Joel today and he answered my questions and took really good care of me on an issue with a new Bengal I bought for my son. Great bows and great customer service. I will be buying a new Pantera soon because of Martin's long time commitment to customer service and their fantastic lineup of bows.

Jack;)

joelc
08-09-2007, 02:53 PM
Thanks guys! We appreciate the Kudos and support from all of you!

tmartinbow
08-20-2007, 09:16 PM
Martin Archery,
In 03 I bought a Tracer Mag and believe that I will never buy another bow because this one is the ultimate design-light, compact, maneuverable (the only pet peeve I have is the grip-I like wooden grips, but thats neither here nor there. I know alot about successful bowhunting/shooting is confidence, and when I shoot this bow I am confident. I shot 6 inch groups at 60 yards with this bow-WITHOUT A PEEP. I shot a squirell in the head with a judo during small game season and while the arrow was flying there was never a doubt where it was gonna hit. It shoots very flat too.
Thanks Martin

jtrtmt
09-11-2007, 12:28 PM
I dont think Martin has very good customer service and will never buy from them again.

Stormbringer
09-20-2007, 10:07 PM
One negative, out of 6 posts...that ain't bad...I'll bet if jtrtmt gave Martin an opprotunity to make it right, it'd be a one sided thread! ;)
________
NQ50 (http://www.cyclechaos.com/wiki/Honda_NQ50)

jtrtmt
09-22-2007, 03:07 PM
One negative, out of 6 posts...that ain't bad...I'll bet if jtrtmt gave Martin an opprotunity to make it right, it'd be a one sided thread! ;)

I did and it took them close to 2 months to get it right and it wasn’t in time for my archery season. Not satisfied.

dave
09-22-2007, 06:13 PM
I have had eight Martins and all of my four children have had Martins,so
I can say Martin makes a great product. I wish I could say the same
thing for their reps. My local shop has had such a hard time getting a
rep. to stop in he finally dropped Martin Over a period of six years the
rep. stopped in one time and it was after season and wanted a big order
but had no lit. to hand out.
Martin is a perfect example of a great product with no local help.

Mendicus
06-05-2010, 01:09 PM
I don't get responses to my emails from the Martin Archery customer service. Domain I use is luukku.com and I think it should receive their emails. Miked's announcement doesn't help. This makes me think if the next bow I will buy should be something else than Martin.

alex
06-07-2010, 01:46 AM
I don't get responses to my emails from the Martin Archery customer service. Domain I use is luukku.com and I think it should receive their emails. Miked's announcement doesn't help. This makes me think if the next bow I will buy should be something else than Martin.

You must keep sending them e-mails or try to contact them via your dealer.

Destroyer
06-08-2010, 08:20 PM
This makes me think if the next bow I will buy should be something else than Martin.

I hear ya. As good as Martins bows are, you can only take so much. The service part really counts. I thinks our US friends usually have a better time of it though.

bronko22000
06-19-2010, 05:55 PM
I can't complain. I have an '08 Firecat that had a string rupture on me during firing. Made a horrible loud sound. I took it to the shop and had him go over it. He called me last night after checking it out and the lower limb got a hairline crack at the fork. He called Martin and they are sending him new limbs, cams, cable and string - no charge. I will have a new bow except for the riser.
Now if that isn't great CS, I don't know what is.

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07-06-2010, 07:04 PM
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jasenswisher1974
07-21-2010, 01:44 PM
First of all thanx to Joel,
Ive had a tuff go buying a "new bow". I was shooting a old Matin Lynx I bought from a buddy. Well i just got back into bow hunting after a 21 year break. Back in December I bought an "09" Bengal and I shoot a lot. so after 500 to 600 shots the bowstring started wearing fast at the teflon guide. So i upgraded to the CCS.. Unfortunately it was installed wrong and he (the dealer) didnt check the ripcord length on my QAD ulta-hunter and my first shot broke my rest. Well a new martin dealer popped up 15 minutes away (I live in a rural area and the nearest dealer was an hour away) so I thought to give him a try. He did discover my CCS was installed wrong, so I bought a new bowstring from America's Best he just dropped the ball on getting my CCS fixed. He and his son are running this shop and are trying to still work full time jobs. Long story short I called martin and talked to joel, he had my parts to me in 4 days. I had to drive 1.5 hrs to a martin dealer in Lancaster,OH but he fixed my bow. Customer services has 2 faces; The manufacturer and the shop. Martin is Great ,it would just be nice to have to have a shop a little closer that I could call Great. I will say that after adding the STS and the CCS and my new bowstring I have rockin bow. Thanx again Joel!

swish

ThackeG67
07-29-2010, 01:32 AM
Hey is it really true guys that they have poor customer service?

jasenswisher1974
07-29-2010, 06:03 AM
Martin is ok, 80% depends on your local martin dealer. Also look at the other brands he sells. The best dealer in my area which is an hour and a half away sells mathews which means he is probably a good customer orientated dealer. Mathews is big on customer service as well as Hoyt and Bear.

Destroyer
08-01-2010, 08:40 PM
depends on your local martin dealer.

So true. Wish my local dealer was a bit more local. ;)

polaris754
08-14-2010, 01:04 PM
with out a question martins c s is next to none !!! joel took care of my bow and up graded the cams AND THE DANG THING SHOOTS AWESOME !!!!!! hats off to martin c s great job guys n gals :D

Ehunter
08-14-2010, 01:12 PM
I think most of the problems people have with Martin customer service is due to e-mailing. Just think of how many e-mails a company their size has coming in each day. I ran into a problem with my bow, CALLED Martin on the phone, spoke to Joel, and had everything taken care of in under 5 minutes. If that's not customer service, I don't know what is! I own 4 Martin bows, and doubt I ever buy another brand again. Martin gets top marks in my books. Now if they'll just send me an Alien X for this supportive post......lol