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View Full Version : Scratched riser upon arrival



cardazio
09-04-2011, 09:17 AM
Hi,

My 2011 Shadowcat arrived last Thursday with 2 scratches which are about 1.5 cm long, 2 mm wide. (1 straight scratch, one v-shaped) The bow was delivered from Bowsports.com in the sealed plastic bag so it must have occurred at Martin.

This is naturally really annoying each time I see it, but I don't have the patience to have the bow replaced because of that.

Would it be possible to get some form of compensation for example some decals for the hardcase and other Martin branded stuff?

Seems like the Tech staff don't read the threads here, but perhaps they should. Will have to call them later unless I find an e-mail somewhere else on their site.

That aside it looks like it is a wicked bow, but will have to wait until the end of the week to get hold of a bow press.

Best Regards

/Richard H - Sweden

Destroyer
09-04-2011, 03:17 PM
Email hasn't been very successful, calling would be a better idea. Can you post a photo?

cardazio
09-05-2011, 01:14 AM
Sure,

I took the picture with a mobile camera, so the quality is a bit shoddy. See the attached image.

BR

/Richard

Destroyer
09-05-2011, 03:01 PM
You could put a sticker over it perhaps? Scratches annoy the #$%# out of me too, cant stand scratches on new bows but it happens unfortunately.

cardazio
12-04-2011, 12:40 AM
Sent this e-mail to Martin: Note that the thread I refer to is this one - started 4 of September 2011. My order from Bowsports arrived about the 27th of August.

"Hi,

The bow had the damage when sealed in the original Martin plastic bag (and yes, I saw it before opening) and I posted the thread in the forum the same week. I imported it from England, so sending it back when lead times for this bow were over 8 weeks did not seem appealing to me.

If you check your inbox there should be an e-mail from ***censured**** which I used the last time (right when I received the bow), but there was some small print saying you don't respond to hotmail addresses which I saw this time around.

I would have expected some effort when purchasing a premium bow from you (dispite knowledge of the severe quality issues you've had with it). Don't think I asked for too much in wanting some branded stuff like stickers and so on. I did think long and hard when choosing to take a chance on your bow (considering the cracking limb / TRG issues) instead of the Hoyt Alpha Elite but chose the longer A2A length and my previous experience with the Martin Cheetah over the Hoyt.

I hope you handle other possible warranty issues better than this out-of-the box defect."


Reply from Martin:

"Hi Richard,

This issue would have needed to be brought up with your dealer upon receipt
of the bow. We will not compensate for damages that may or may not be
factory related after this much time has elapsed."



I have worked in claims and warranty issues and if you can make someone happy by sending something at an insignificant cost to the company, which was requested as an acknowledgement in my e-mail - Then you send it to get the customer to return the next time...

This just shows there is some underlying problem in the company - quality issues (TRG, cracking limbs...), this kind of customer service, long lead times. Next time I'm probably changing to Mathews or Hoyt. :mad:

Jason419
12-04-2011, 01:24 AM
ya the finish on my new 2011 firecat isnt that great either has scratches and chips all over it my dealer told me thats just the way it is martins quality has gone to is what he said i was like ok

96xjclassic
12-04-2011, 04:11 AM
It's a real shame to hear this about Martin. I am a new archer and own a used 07 Jaguar. I love it. In a year or so I was planning on buying a new Martin. Should I reconsider?

HawgEnvy
12-04-2011, 05:46 AM
definately don't reconsider. you will like the newer Martin even more than the Jag. just learn from this post. check it over with your dealer before you take possession.

elkslayer4x5
12-04-2011, 06:20 AM
Nothing to add about the lack of finish quality, but would like to thank Hutch for editing out the swearing, familiys read these posts Guys, lets keep it clean, there are other way to express your self. Thanks for your cooperation. Wouldn't want my grandduaghter reading the excrement that comes off some keyboards!

Jason419
12-04-2011, 07:08 AM
martin makes a great bow just have to find the right dealer

ElkSlayer
12-04-2011, 07:08 AM
it is unfortunate your bow has 2 scraches... How do you know where they came from....blastin Martin for it is realy unneccary... sad that they are there but Who knows from where they came...

Could have been that place you bought it call them and rag on em...use some black finger nail polish and cover them carefully..

good job hutch keep it clean... my 13 year old son reads this stuff

gravedigger
12-04-2011, 07:31 AM
heck the dealer cold have scrached it with a box kninf when opening up the box.some ones wedding ring could have put a scratch in it when they werte testing it out,ther are so many ways scratches could have got ther.the only way a guy can say it was a quality issue is if you order direct from martin and have the bow drop shiped to your door.just to many things that could have happend from the dealership.

wort case would be to strip it down to bare met and have it powder coated for 20.00

NeilMac
12-04-2011, 08:01 AM
I saw in your e-mail to Martin, that the bow was purchased from Bowsports in Birmingham (UK). I'm afraid they do not enjoy the best of reputations, and have been known to sell (to a forum member) New Old Stock that they have purchased from elsewhere.

It is almost impossible to say where and when the scratches happened, but I wouldn't automatically blame the Martin factory.

Speedykills
12-04-2011, 08:45 AM
ya the finish on my new 2011 firecat isnt that great either has scratches and chips all over it my dealer told me thats just the way it is martins quality has gone to is what he said i was like ok

Then you shouldnt have taken the bow,i know i wouldnt have.

cardazio
10-27-2013, 05:38 AM
The bow was in its original sealed Martin branded plastic bag (and cardboard box which was not damaged). Since the scratches were there right out of that bag I conclude that these were caused at Martin.

wscywabbit
10-27-2013, 11:36 AM
Wow old thread. I know that past in-discrepancies may have proven frustrating, and that QC has been sporadic the last few years. I guess this is the one of the things we hope the new owners improve upon. Just as we hope they maintain Martin's great customer service and ingenuity of the past.