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Tosi
05-27-2012, 05:04 PM
Well the top Cam string pin busted and slaps the snot out of my arm on my 2011 Fire Cat 400. Have emailed CS and hope Joel gets it. Was just target shooting and Wham. Son of a B…..itch it hurt. I just put on a new string I got from hutch, looks OK, if not I’ll be getting a new string. The limbs seem to be fine, but lost and arrow. Has anyone had this happen…. I’m trying to down load a pic from the Wife computer but it ant happening.

wscywabbit
05-27-2012, 06:37 PM
WOW that sucks! Its the first I've heard of it on here, however I do remember a post where someone noticed that one of the cable/string posts on his cam was bent... It was replaced immediately by CS. I'm glad you didn't get more than a scare out of it!

Hutch~n~Son Archery
05-27-2012, 07:18 PM
That is too bad. Don't like to hear about those things. Hope everything goes well for you. As long as everything is good, Cs should take care of you. I have heard of the once before but only once. I believe this one was the cam itself.

http://i4.photobucket.com/albums/y145/drdennis/BowFail1.jpg





Hutch:cool:

bfisher
05-27-2012, 07:30 PM
Tosi,

I wouldn't count on an email unless it was to Joel personally at joel@martinarchery.com. You're better off to just make the phone call on tuesday. 1-800-541-8902 Ext. 3

Tosi
05-28-2012, 10:06 AM
Tosi,

I wouldn't count on an email unless it was to Joel personally at joel@martinarchery.com. You're better off to just make the phone call on tuesday. 1-800-541-8902 Ext. 3

Thxs all, will call on tues and send Joel email and Pic from my office computer, works better than the wifes. My upper arms is Black, Blue and Red were the cable cut me. Iced it and it feels a lot better just looks bad.

joelc
05-30-2012, 09:33 AM
Tosi,

I wouldn't count on an email unless it was to Joel personally at joel@martinarchery.com. You're better off to just make the phone call on tuesday. 1-800-541-8902 Ext. 3

Not trying to bust your balls Barry but why wouldn't you count on an email? I answer ALL of the emails and nearly every phone call. If you send an email to the general box and another to my personal account that just means that I have to answer two emails instead of one. If you email, then turn around and call...that means I answer the call and the email...and in the meantime I'm backed up by another call or email. If you haven't had a response when emailing check your Junk/Spam box...MSN, Hotmail and gmail constantly filter our emails.

Yes...I answered his email and his dealer contacted us. Calling or emailing IMO just wastes time...the first thing you should always do is contact a dealer...that is absolutely the fastest way to receive parts or service.

Tosi
05-30-2012, 10:32 AM
Not trying to bust your balls Barry but why wouldn't you count on an email? I answer ALL of the emails and nearly every phone call. If you send an email to the general box and another to my personal account that just means that I have to answer two emails instead of one. If you email, then turn around and call...that means I answer the call and the email...and in the meantime I'm backed up by another call or email. If you haven't had a response when emailing check your Junk/Spam box...MSN, Hotmail and gmail constantly filter our emails.

Yes...I answered his email and his dealer contacted us. Calling or emailing IMO just wastes time...the first thing you should always do is contact a dealer...that is absolutely the fastest way to receive parts or service.

As always thanks joel!

bfisher
05-30-2012, 08:12 PM
Not trying to bust your balls Barry but why wouldn't you count on an email? I answer ALL of the emails and nearly every phone call. If you send an email to the general box and another to my personal account that just means that I have to answer two emails instead of one. If you email, then turn around and call...that means I answer the call and the email...and in the meantime I'm backed up by another call or email. If you haven't had a response when emailing check your Junk/Spam box...MSN, Hotmail and gmail constantly filter our emails.

Yes...I answered his email and his dealer contacted us. Calling or emailing IMO just wastes time...the first thing you should always do is contact a dealer...that is absolutely the fastest way to receive parts or service.

Sorry 'bout that Joel, but I've read many posts here and on AT where someone has emailed the company and never gotten a response. Tht is why I just recommend that they call and talk to you. Maybe some of the posters are just blowing smoke. Tht's part of the trouble with the internet. I used to always recommend that customers see their dealer first as I know that is the best recommendation, but guess I lost sight of that fact. Part of the reason is that you have a reputation fr being one of the best CS reps in the business and you're such a pleasant person to talk to. Thanks for the reminder about seeing a dealer first. I'll try to remember it.

Tosi
05-31-2012, 09:09 AM
Sorry 'bout that Joel, but I've read many posts here and on AT where someone has emailed the company and never gotten a response. Tht is why I just recommend that they call and talk to you. Maybe some of the posters are just blowing smoke. Tht's part of the trouble with the internet. I used to always recommend that customers see their dealer first as I know that is the best recommendation, but guess I lost sight of that fact. Part of the reason is that you have a reputation fr being one of the best CS reps in the business and you're such a pleasant person to talk to. Thanks for the reminder about seeing a dealer first. I'll try to remember it.

I guess my bottom line as a consumer is that archery is just not a tool of a trade our even a hobby. Archery is what I do every day. For me archery is a very big part of my life, more than just a hobby. I'm sure that it's just not me but other feel that the product they purchase is a part of them. So when I switched to Martin they became apart of my household. "Martin" not the dealer". The fact that Martin got back to me as a consumer is why I keep coming back. Barry I understands what you and Joel are saying, in away their the same. Part's are on the way, Hutch's is making me a new string; my black and blue arm is now yellow. "Life is good" HooHA..... Remaber they can run, but they will just die tired....

joelc
05-31-2012, 10:26 AM
Sorry 'bout that Joel, but I've read many posts here and on AT where someone has emailed the company and never gotten a response. Tht is why I just recommend that they call and talk to you. Maybe some of the posters are just blowing smoke. Tht's part of the trouble with the internet. I used to always recommend that customers see their dealer first as I know that is the best recommendation, but guess I lost sight of that fact. Part of the reason is that you have a reputation fr being one of the best CS reps in the business and you're such a pleasant person to talk to. Thanks for the reminder about seeing a dealer first. I'll try to remember it.

No worries man...I get complaints that we don't answer emails (we do) or return phone calls (we do) all the time. I had a guy last week that said he called 12 times without a call back...when I asked him if he ever once left a message he said "No"...kinda hard to call that guy back. Then you get folks that will spill their whole life story on the answering machine before they decide to leave a number...by then the message space has run out and the phone number isn't recorded. We get many calls from cell phone users that are so broken up due to poor reception that it is impossible to make out any of the details. Then we get people that will call and leave a message to tell you they just emailed you. In a perfect world I would have 5 guys working behind me that would be able to take every call in real time but it just isn't feasible.

So if I had any advice for callers that get an answering machine it would be to only say your name and phone number, then repeat it. Short, sweet and to the point. If leaving a phone message, please don't turn around and call back. The way the phone system works is that I have to listen to each and every message and I don't have the option of deleting until the call is finished...this can take an incredible amount if time each day. Same goes for email. If you do email...check your spam/junk boxes just in case.

Lung Buster
06-02-2012, 05:28 AM
No worries man...I get complaints that we don't answer emails (we do) or return phone calls (we do) all the time. I had a guy last week that said he called 12 times without a call back...when I asked him if he ever once left a message he said "No"...kinda hard to call that guy back. Then you get folks that will spill their whole life story on the answering machine before they decide to leave a number...by then the message space has run out and the phone number isn't recorded. We get many calls from cell phone users that are so broken up due to poor reception that it is impossible to make out any of the details. Then we get people that will call and leave a message to tell you they just emailed you. In a perfect world I would have 5 guys working behind me that would be able to take every call in real time but it just isn't feasible.

So if I had any advice for callers that get an answering machine it would be to only say your name and phone number, then repeat it. Short, sweet and to the point. If leaving a phone message, please don't turn around and call back. The way the phone system works is that I have to listen to each and every message and I don't have the option of deleting until the call is finished...this can take an incredible amount if time each day. Same goes for email. If you do email...check your spam/junk boxes just in case.




Thanks for the great info! Now that we know what you are looking for in an email or phone message i am sure we will all try and make your life a little easier!!! Keep up the great work.

Jd10ac
06-06-2012, 06:04 PM
This is why I chose to buy a Martin bow. I can come on here and see a response from a company rep and see his contact info. This is why Martin's service is tops in the industry in my opinion.