View Full Version : Martin's Customer Service.... I LOVE this company!

06-25-2012, 05:36 PM
i recently bought a 2011 silencer. Love this bow! its a nail driver and is blazing fast! as i shot it more and more i noticed the bolts on my top cam mod kept coming loose. so i kept tightening them down. shot again another day then would tighten them even more. and finally today i noticed that same came is rubbing ever so slightly on my limb! me freaking out, start to panic about what to do because techincally i didnt buy the bow new, i bought it off someone who never shot it, was brand new in a box. and to make matters more complicated the shop he bought it from went out of business.
so i call my local store and they tell me it could just need re-spacing or the limb might be bad and need to be warrantied. in my head im like "crap i dont have the warranty." So i decide to call up martin and tell them everything going on the the whole story about how im not the technically original owner but i bought it brand new in the box and never shot of anything. The technician told me to bring it to the store and maybe its just or bushing or needs to be respaced, or worst case scenario they will call them up and replace the limb. I brought up again, "will it be "warrantied" then for me" and the tech replied, "yeah as long as the shop doesnt give you trouble we will take care of you."

this is why martin continues to dominate in customer service and why i have and always will support them and proud to shoot their equipment!

06-25-2012, 07:01 PM
Gotta agree. Martin is the best in customer service. They have done right by me every time I have needed help. Even gone above and beyond what I expected.

06-25-2012, 07:42 PM
Yes i agree there tops in warranty dept.................

06-25-2012, 08:33 PM
ive dealt with them twice the first time was with joel and it went very smoothly and very well, the second was with some woman, she wouldnt do anything for me i had to keep resending her pictures of damage on my bow, and she asked me had i done business with her before so i told her of the time i warrantied my trg for the cable slide and she said there was no record of it, long story. thats just my bad luck though, compared to any other bow company they have great customer service. and for you bowtech shooters out there i feel sorry for you, the word customer service doesnt exist in your company

06-25-2012, 09:49 PM
i dealt with joel on the phone today and he was a rockstar! i cant say enough! gave me great piece of mind! if i do have to have my limbs warrantied i will make sure we deal with him.
yeah bowtech is the completely opposite from what ive heard. sounds like they dont have a CS department. i hear their favorite thing to tell customers is, "your bow was pressed wrong."