View Full Version : Customer Service

09-24-2009, 07:32 PM
I called Martin 3 times wanting to ask questions about certain bows. I was told to leave a message and they will get right back to me. Well, so far I have not heard from Martin. Is this typical?:mad:

09-24-2009, 09:00 PM
If they are really busy it may take them until tomorrow to call you back.

09-24-2009, 11:47 PM
I called 3 days in a row,,not 3 times in one day.

09-25-2009, 12:04 AM
Do not worry... New bows will be released in the next few weeks so they are quite busy. Jsut try it over and over again. :)

09-25-2009, 09:09 AM
They are busy. It's time to revamp for 2010 bows. They are working on a new catalog and other thngs. I placed a call the other day and the guy said he'd get right back to me. He didn't call within 6 hours so I figured he got side tracked. He did. I called back and got my answer right away.

Keep hounding them. I know it's frustrating, but they are human beings, too.