Alien X Mods ... Got a problem

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Originally Posted by joelc

Martin will not ship warranty parts directly to the consumer prior to receiving the damaged parts but with a dealer involved most orders will ship within 24 hours.

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Sounds like you can just ship the mods in. Might be easier and definitely faster to " have ANY local archery dealer that is willing to call us" help out. Either way, excellent news.

Most local dealers are tools (H&M fanboys) and not very close. I can handle sending them in and waiting for the new to come back. Might make a call to one or 2 of them to see what their process is. I'll still call Joel and see what his process is if I was going to get a dealer involved just so I know what I am asking for when I call them.

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Originally Posted by droppixel

Thanks Joel, I'll try to give a call this afternoon. Do you just need me to mail the Mods only back or would I need to send the whole bow? :(

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Just the mods...again...if you have ANY dealer around (Martin or not) that is willing to help we can at least ways save you the time of shipping first.

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Originally Posted by joelc

Just the mods...again...if you have ANY dealer around (Martin or not) that is willing to help we can at least ways save you the time of shipping first.

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Left a voicemail. I'm sure I'll be able to talk to you today when you guys are free. Just want to find out what I'll need to let the dealer know prior to calling them. The one I'll chat with is listed on the dealers page on the martin archery site. thanks for all of this so far.

droppixel, what did I tell you? Joel is already on it and willing to help. I hate to refer so many people to him, but the guy is just phenominal. He must have been born to be a customer service/warranty rep.

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Originally Posted by bfisher

droppixel, what did I tell you? Joel is already on it and willing to help. I hate to refer so many people to him, but the guy is just phenominal. He must have been born to be a customer service/warranty rep.

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I haven't even spoken with him on the phone yet and I already like the guy ;) Gotta say from what everyone says, the CS is top notch and jumping on this to help through the forum is awesome. Hopefully the dealer will help out with it and I can get these back soon and get 'er shooting!

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Originally Posted by bfisher

droppixel, what did I tell you? Joel is already on it and willing to help. I hate to refer so many people to him, but the guy is just phenominal. He must have been born to be a customer service/warranty rep.

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It's OK...I'm the only staff member in customer service so I get ALL the calls anyway :cool:

Just missed the call - had a chatty kathy in the hall stop me on the way back to my desk

I bow to the wow of Joel. I honestly can say I didn't think this was going to be that easy. The man behind the myth of great service is no lie!

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Originally Posted by droppixel

I bow to the wow of Joel. I honestly can say I didn't think this was going to be that easy. The man behind the myth of great service is no lie!

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This good. :D