Calling Martin Tomorrow.

[bigredhunter00]

Well ud figure the shop would call and try to figure out whats going on. But Joel did say alot of Martin customers from this guy have called and
complained about him. I guess Joel said he used to talk to him all the time but now rarely hears from him. Either way im done with him.

[Ehunter]

bigred, that's one of the problems I've seen alot on here. Too many shop owners don't take care of their customers the way they should. They put things to the side instead of taking care of a problem ASAP. I think Martin has great customer service, but sadly, many of their dealers don't. For me, it's worth the $28 it takes to send my bow back to Martin if I need to, rather than go through a dealer. Sadly, my nearest dealer is an hour away. lol

[Destroyer]

But Joel did say a lot of Martin customers from this guy have called and complained about him.

Best to change then.

[bigredhunter00]

oh its in the works, tuesday will be my last day working with that ahole!

[peace]

I think some of the problem is the way Martin is perceived by their dealers. They are not the high volume seller like Hoyt, Matthews and PSE, and so dealers many times put the Martin customers and orders on a back burner, many I believe do it subconsciously. Its not easy being a stepchild,

[bigredhunter00]

to me the problem is not martin, its the lazy dealer who wont get off his butt and call to see whats going on. i mean if u got a bow thats been down two months wouldnt u call and see whats going on with the limbs. i mean if the owner has to call then ur a pos dealer in my book.

[Destroyer]

I think some of the problem is the way Martin is perceived by their dealers.

Nothing to do with that really, its typical of the retail trade. As long as you are spending big $$$ they care, somewhat. It really shows the good from the bad when there isn't a big profit in it for them and they still go out of their way to help.

[HawgEnvy]

I see several posts about peoples bad experiences w dealer/pro shops. It really makes me appreciate my pro shop even more. I just wanna give em a big hug when I see them again. Lol

[bigredhunter00]

honestly if u had a pro shop and u were hanging on to someones broken bow for two months, wouldnt u at least make a phone call to see whats
going on. This guy i go to didnt even make an attempt. Like i said im not mad at martin, Im severely pissed at the dealer.(pardon my greek)