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Thread: Scratched riser upon arrival

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  1. #1
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    Default Scratched riser upon arrival

    Hi,

    My 2011 Shadowcat arrived last Thursday with 2 scratches which are about 1.5 cm long, 2 mm wide. (1 straight scratch, one v-shaped) The bow was delivered from Bowsports.com in the sealed plastic bag so it must have occurred at Martin.

    This is naturally really annoying each time I see it, but I don't have the patience to have the bow replaced because of that.

    Would it be possible to get some form of compensation for example some decals for the hardcase and other Martin branded stuff?

    Seems like the Tech staff don't read the threads here, but perhaps they should. Will have to call them later unless I find an e-mail somewhere else on their site.

    That aside it looks like it is a wicked bow, but will have to wait until the end of the week to get hold of a bow press.

    Best Regards

    /Richard H - Sweden
    Last edited by cardazio; 09-04-2011 at 09:21 AM.

  2. #2
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    Email hasn't been very successful, calling would be a better idea. Can you post a photo?

  3. #3
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    Sure,

    I took the picture with a mobile camera, so the quality is a bit shoddy. See the attached image.

    BR

    /Richard
    Attached Images Attached Images

  4. #4
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    You could put a sticker over it perhaps? Scratches annoy the #$%# out of me too, cant stand scratches on new bows but it happens unfortunately.

  5. #5
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    Thumbs down Reply from Martin - ... "Customer service"

    Sent this e-mail to Martin: Note that the thread I refer to is this one - started 4 of September 2011. My order from Bowsports arrived about the 27th of August.

    "Hi,

    The bow had the damage when sealed in the original Martin plastic bag (and yes, I saw it before opening) and I posted the thread in the forum the same week. I imported it from England, so sending it back when lead times for this bow were over 8 weeks did not seem appealing to me.

    If you check your inbox there should be an e-mail from ***censured**** which I used the last time (right when I received the bow), but there was some small print saying you don't respond to hotmail addresses which I saw this time around.

    I would have expected some effort when purchasing a premium bow from you (dispite knowledge of the severe quality issues you've had with it). Don't think I asked for too much in wanting some branded stuff like stickers and so on. I did think long and hard when choosing to take a chance on your bow (considering the cracking limb / TRG issues) instead of the Hoyt Alpha Elite but chose the longer A2A length and my previous experience with the Martin Cheetah over the Hoyt.

    I hope you handle other possible warranty issues better than this out-of-the box defect."


    Reply from Martin:

    "Hi Richard,

    This issue would have needed to be brought up with your dealer upon receipt
    of the bow. We will not compensate for damages that may or may not be
    factory related after this much time has elapsed."



    I have worked in claims and warranty issues and if you can make someone happy by sending something at an insignificant cost to the company, which was requested as an acknowledgement in my e-mail - Then you send it to get the customer to return the next time...

    This just shows there is some underlying problem in the company - quality issues (TRG, cracking limbs...), this kind of customer service, long lead times. Next time I'm probably changing to Mathews or Hoyt.

  6. #6
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    ya the finish on my new 2011 firecat isnt that great either has scratches and chips all over it my dealer told me thats just the way it is martins quality has gone to is what he said i was like ok
    Last edited by Hutch~n~Son Archery; 12-04-2011 at 04:41 AM. Reason: Swearing

  7. #7
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    The bow was in its original sealed Martin branded plastic bag (and cardboard box which was not damaged). Since the scratches were there right out of that bag I conclude that these were caused at Martin.

  8. #8
    Senior Member wscywabbit's Avatar
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    Wow old thread. I know that past in-discrepancies may have proven frustrating, and that QC has been sporadic the last few years. I guess this is the one of the things we hope the new owners improve upon. Just as we hope they maintain Martin's great customer service and ingenuity of the past.
    In God and guns we trust;
    • One nation, under God, indivisible, with liberty and justice for all.
    • A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.


    2011 Onza 3: 70#, 28.25 draw (AMO), 384 gr arrow, 288 fps
    2005 Saber: 70#, same arrow, 250 fps

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