Feel like I should post that Martin has truly great customer service. I have a 2011 bow that I have had numerious problems with, Martin has went above and beyond to resolve the issues. I would like to thank Martin for going the extra mile.
Junior Member
Martin goes over the top!
Feel like I should post that Martin has truly great customer service. I have a 2011 bow that I have had numerious problems with, Martin has went above and beyond to resolve the issues. I would like to thank Martin for going the extra mile.
Junior Member
just curious what model bow and what the problems were?
'09 bone Hunter (cheetah)
truglo 4-pin fiber optic sights
Nap 360 capture rest
easton raider carbon arrows
Senior Member
and how did they take care of you. come on,man. Elaborate
'07 HCA Iron Mace
'08 Martin Bengal
'11 Martin Exile
Hutch~N~Sons strings
Junior Member
The bow was an Onza 3, the problems were with the cams, and string. I have been pretty hard on Martin, and quality not being the best. I was really struggling with being loyal to Martin, but thanks to Martin customer service I feel better about purchasing a Martin. I do think they need to really work on quality control, but if they dont, they will make it right.
Senior Member
hawg i think u asked the gentleman a question did u get ur answer? keep me updated
Senior Member
It sounds like they tried to make it right but I don't see anything over the top?
ROBOBow 400
Harvest Time Archery: The Right Arrow For The Harvest!
^^ The way it should be, never having to know if customer service is great or not! Too bad it isn't that way for all companies. It makes you wonder when eveyone knows about great customer service from a company doesn't it? ^^Originally Posted by bfisher
Senior Member
Sounds like he had some problems with his bow and Martin took care of him. What more does he have to say?
Senior Member
SJ
IMO all they did is try right a screw up of poor quality control. That isn't over the top service IMO, it is doing what is right and taking care of the customer. IMO over he top would be saying we will offer you a new 2112 bow in exchange for your 2011 bow or something like that.
Last edited by MLN1963; 10-18-2011 at 05:21 AM.
ROBOBow 400
Harvest Time Archery: The Right Arrow For The Harvest!
^^ The way it should be, never having to know if customer service is great or not! Too bad it isn't that way for all companies. It makes you wonder when eveyone knows about great customer service from a company doesn't it? ^^
Senior Member
definately would be over the top. what they did was just what they do. no biggie. but i'm glad the OP his happy and taken care of.
'07 HCA Iron Mace
'08 Martin Bengal
'11 Martin Exile
Hutch~N~Sons strings
Senior Member
I guess what I'm trying to get at is the guy is very happy with the service he got why try to knock him down a notch. If he thinks it's over the top then that's what it is.
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