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Thread: Martin goes over the top!

  1. #1
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    Default Martin goes over the top!

    Feel like I should post that Martin has truly great customer service. I have a 2011 bow that I have had numerious problems with, Martin has went above and beyond to resolve the issues. I would like to thank Martin for going the extra mile.

  2. #2
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    just curious what model bow and what the problems were?
    '09 bone Hunter (cheetah)
    truglo 4-pin fiber optic sights
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  3. #3
    Senior Member HawgEnvy's Avatar
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    and how did they take care of you. come on,man. Elaborate
    '14 ChillR 28.5"/74# Extreme Recon sight,Schaffer Opposition rest,LS modular stab, Beman ICS Hunter 340

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    The bow was an Onza 3, the problems were with the cams, and string. I have been pretty hard on Martin, and quality not being the best. I was really struggling with being loyal to Martin, but thanks to Martin customer service I feel better about purchasing a Martin. I do think they need to really work on quality control, but if they dont, they will make it right.

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    hawg i think u asked the gentleman a question did u get ur answer? keep me updated

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    It sounds like they tried to make it right but I don't see anything over the top?
    Firecat 400

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    Senior Member SJunior's Avatar
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    Sounds like he had some problems with his bow and Martin took care of him. What more does he have to say?

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    SJ

    IMO all they did is try right a screw up of poor quality control. That isn't over the top service IMO, it is doing what is right and taking care of the customer. IMO over he top would be saying we will offer you a new 2112 bow in exchange for your 2011 bow or something like that.
    Last edited by MLN1963; 10-18-2011 at 05:21 AM.
    Firecat 400

  9. #9
    Senior Member HawgEnvy's Avatar
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    Quote Originally Posted by MLN1963 View Post
    SJIMO all they did is try right a screw up of poor quality control. That isn't over the top service IMO, it is doing what is right and taking care of the customer. IMO over he top would be saying we will offer you a new 2112 bow in exchange for your 2011 bow or something like that.
    definately would be over the top. what they did was just what they do. no biggie. but i'm glad the OP his happy and taken care of.
    '14 ChillR 28.5"/74# Extreme Recon sight,Schaffer Opposition rest,LS modular stab, Beman ICS Hunter 340

  10. #10
    Senior Member SJunior's Avatar
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    I guess what I'm trying to get at is the guy is very happy with the service he got why try to knock him down a notch. If he thinks it's over the top then that's what it is.

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