Since we don't have a general forum I am posting for all here to know Hutch is one man that's into providing great customer service. Not paying attention the other night while shooting and messing with BHs I accidentally laid the bow in the wrong place and nicked the string with the BHs severing some threads on the string. Thank goodness my tags are filled for the year but that didn't matter to him. After PMs and answering questions about the process I ordered new strings last night and they are already built and projected to go out on Monday (new ones posted on the classifieds). Now if that's not customer service to another member I don't know what is. Maybe because I also shoot a Bengal, lol just don't know. Anyways thanks Bill won't hesitate to do business again.