Martin customer service
In 2004 I requested from Martin assistance in bow selection (via email).
In 2005 I requested from Martin information regarding parts purchases (via email).
Neither if the requests was answered.
Later in 2005 I wrote a letter to the Martin president expressing my concerns about the lack of response to my requests for information (via snail mail).
This letter was also unanswered.
I can only conclude from the lack of response to these communications that Martin Archery does not consider customer service to be a high priority function of the company. Accordingly my business will go/has gone to other companies who place higher importance on response to requests for information.