Stumbled into a thread over in AT, yup Im a gluten for punishment, anyway it pretty much turned into a major Martin basher. Well it just so happened that I needed to call them today about an upgrade on a bow Im looking at. I called just after opening and it went to voicemail, I left a message and about 10 minutes later Joel called back. He went on to tell me that if I went through my dealer parts were free........I may be new to Martin buts thats pretty good CS in my book!