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Thread: ShadowCat warrenty work....

  1. #1
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    Default ShadowCat warrenty work....

    I have a 2010 ShadowCat which i really enjoy. It is a wonderful bow and fun to shoot. But recenty it developed a cracked limb (upper). I've taken the bow per Martin's instructions to one of company's representatives/ dealers (not one of the pro shops but one of the listed representatives) - they have disassembled the bow but are unable to raise a response from Martin after repeated calls. I'm equally unsuccessful in getting a response following up on original email exhanges i had (i ordered the bow through the Martin's internet store). I'm puzzled at Martin's response and don't know how to proceed. Would greatly appreciate guidance...

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    Senior Member NuttyNative's Avatar
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    Welcome to the forum, sorry to hear about the cracked limb. Keep trying to get ahold of customer service, sometimes it can be a little difficult to talk to someone but if you leave a message they (Joel) normally gets back to you fairly quick.
    I'm a Lefty


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  3. #3
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    never had that problem. when my limbs cracked i called, talked to Joel, and they sent limbs to a local dealer (not a martin dealer, btw).

    never had a problem with them answering the phone.

  4. #4
    Senior Member Money Man's Avatar
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    Not sure where you are calling from, but remember they are in WA which is pacific time.
    2012 Alien X

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    Super Moderator bfisher's Avatar
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    That's what I was going to say. I wouldn't rely on emails to the company per se. If you want to email try Joel@martinarchery.com He is THE warranty dept. Still, a phone call is the best plan, but it's PST and they close at lunch time on Friday.
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  6. #6
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    Quote Originally Posted by XiCat View Post
    I have a 2010 ShadowCat which i really enjoy. It is a wonderful bow and fun to shoot. But recenty it developed a cracked limb (upper). I've taken the bow per Martin's instructions to one of company's representatives/ dealers (not one of the pro shops but one of the listed representatives) - they have disassembled the bow but are unable to raise a response from Martin after repeated calls. I'm equally unsuccessful in getting a response following up on original email exhanges i had (i ordered the bow through the Martin's internet store). I'm puzzled at Martin's response and don't know how to proceed. Would greatly appreciate guidance...
    I'm very appreciative of your responses / suggestions - will follow-up!

  7. #7
    String builder/ Super Moderator Hutch~n~Son Archery's Avatar
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    Welcome to the forum! Sorry to hear what happen. I assure you these guys gave you good advice. Joel will take good care of you.



    Hutch
    Bow String Depot Custom String Builders
    Need a string set pm or email me @ bowstringdepot@gmail.com
    or check us out @ http://bowstringdepot.com

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