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Thread: Splitted Pantera limbs

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  1. #1
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    Default Splitted Pantera limbs

    Hi,

    My names's Sylvain, I'm french and I write for a friend who doesn't speak english at all, and who has a problem with his pantera.
    A few month ago, there were a huge crack at drawing. Now, the upper limb is splitted / cracked on almost 3 inches.

    What can I do??? Normally, Martin bows have a lifetime warranty, and this is a known problem on Panteras.... the archery where my friend bought is bow say the french 1 year warranty is over, so they don't want to help. I've written one time at Martin archery, and two times to Joel Clark... never had any reply too.

    I've asked Joel what to do for the warranty, or even how much they would charge for a new set of limbs, in the case they wouldn't take them under warranty. At least I could understand he doesn't reply for a free set of limbs, but for paid ones...

    So, can I considerate my friend's bow is still under warranty? If even yes, can I expect a new set of limbs for free (I can pay for shipping costs of course).
    if even no, where could I buy a new set of limbs, and what would be the price inclueding shipping costs to France?

    Any help would be very apreciated, as the problem lasts for several months now...

  2. #2
    String builder/ Super Moderator Hutch~n~Son Archery's Avatar
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    Welcome to the forum!
    The Limbs should be under warranty. I would call Customer service and explain to them and they will set you up. Joel C is a busy person and might of missed your emails.



    Hutch
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  3. #3
    Senior Member elkslayer4x5's Avatar
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    Most likely, you'd need to stay up at night so that you could call Joel @ the customer service phone number during Martin's business hours. Sorry, but I don't have the number at hand or I would post it, but I'm sure that someone that does have the number will post it for you. Probably going to lose some sleep in order to get this done.
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  4. #4
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    Well, to be honest, I read english, i write it (not well as I'd like), but unfortunately, I never speak, and so I'm not used to hear english spoken... especially American accents.... so I'm affraid to call Joel, because I think I won't be able to understand anything, and I'm not sure Joel would understand anything with my strong french accent...
    So if I have no choice I'll do it, but I'd prefer a contact by email with Joel...

    Now, if someone would be nice enough to call Joel for me, it would be really apreciated , but i don't want to bother anyone...

  5. #5
    Senior Member peace's Avatar
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    Thumbs up

    I have got to call him on Monday about my problem with a Seeker, so tell me exactly what he needs to know to contact you. Pray that my memory bank will not be overwhelmed by my own problems.
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  6. #6
    Senior Member daiwateampenn's Avatar
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    email to martin customer service, they will take good care of u. together attach picture of the splitted linb.
    Joel has tonnes of email to take care of. he will reply u. i got mine email replied in 2 week time, and limb sen5 to me in one week time, and it free of charge.

    great customer service.... long live Martin archery.
    2014 Alien Nitro , Sureloc Challenger + Viper Scope, Trophy Ridge Revolution, Easton Carbon One 500, Doinker Elite Supreme, Carter 2 Special.

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