The guy at Dick's was not totally wrong about NOT drawing the bow with fingers. Oh, it can be done and often is, but this is a short A2A bow with high letoff so it's very easy to torque it if you grip the bow. Also, when you draw with fingers you automaticall twist the string. Nobody can grab a string with fingers and draw it back without twisting it.
And it gets worse when trying to let down. Letting down usually entails trying to hold on which causes even more torque. This is usually when most strings pop off the cam. When you are letting down don't try to hold it back so much. Just hold the string and let if down.
The other thing that usually contributes to this is drawing too much weight. More than you can handle while controlling the draw of the bow. It's very very common.
Something you can check, which hasn't been mentioned is cam lean. Hold an arrow along the side of the cam and idler parallel with the string and see if it's straight. If there's too much lean this can contribute to your problem. The idler can be adjusted by putting twists in the right hand side of the yoke cable where it attaches to the limb. The cam can't be adjusted, but there should be no more than about 3/8" to 1/4" gap between the string and your arrow at the nocking point.
OK, next thing to check. Where the string leaves the string groove on the bottom cam there should be at least 1/2" of groove showing. When shot the cam will over rotate. If there is too little groove the string runs out of groove and can roll off the cam, similar to a bicycle chain rolling off a sprocket.
These are a couple things to look for. They may help, maybe not, but it's where I would start.
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