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Thread: Customer Service

  1. #1
    Scattergun2570
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    Default Customer Service

    I called Martin 3 times wanting to ask questions about certain bows. I was told to leave a message and they will get right back to me. Well, so far I have not heard from Martin. Is this typical?

  2. #2
    Dave308
    Guest

    Default

    If they are really busy it may take them until tomorrow to call you back.

  3. #3
    Scattergun2570
    Guest

    Default

    I called 3 days in a row,,not 3 times in one day.

  4. #4
    Senior Member
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    Nov 2007
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    Default

    Do not worry... New bows will be released in the next few weeks so they are quite busy. Jsut try it over and over again.
    (2) Hoyt PCEXL

  5. #5
    Super Moderator bfisher's Avatar
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    Nov 2005
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    Middletown, Pa, USA
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    Default

    They are busy. It's time to revamp for 2010 bows. They are working on a new catalog and other thngs. I placed a call the other day and the guy said he'd get right back to me. He didn't call within 6 hours so I figured he got side tracked. He did. I called back and got my answer right away.

    Keep hounding them. I know it's frustrating, but they are human beings, too.
    If You're Not Living on the Edge You're Taking Up Too Much Space
    Martin Gold Plus Staff Shooter
    Alien Mafia
    PSAA Life member, UBP Life member
    PADI AOW Diver

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