So I recently purchased a martin exile, and the trg system is tearing up my string, even though it is adjusted properly. The sts supressor rubber broke in less then 200 shots, and my leather grip pealed off. So I email martin, and they say take it to a local dealer and they will order the parts.
Here are my questions, will they replace my string? I expect them to replace the rubber, but I dont plan on using the sts after this anyway but I would love my wasted $20 back. And will they replace the trg with a regular slide if I request at no cost?
I really dont want to leave my bow but they make it sound like I have to, at the local dealer. Other then string replacement this stuff is simple to fix and shouldnt need my bow to be left at the dealer. Any thoughts? Comments or similar situations? Any other effective way to approach this? I didnt by my bow from the local dealer, I got it on ebay, and I feel bad putting my local shop in the middle of this crap storm.
I know martin is suppose to have great customer service, by I live on the east coast, and dont want to be without my bow for 2 weeks while they send parts that arent essential to normal function of the bow.