You're right Gibby. Serving in this area of the string has virtually no effect on speed.
Originally Posted by gibson 787
To the OP, if your string is frayed that bad and/or has any broken strands then I would replace the string. Do as Gibson said and do your best to smooth out and rough spots in the idler first. Then contact customer service at 1-800-541-8902 and explain the situation and newness of the bow. They might send you new rigging. If they do then serve the area that rolls over the idler wheel. Wouldn't hurt to mention that your dealer is hanging you out to dry, too. Companies like to know who is or is not taking care of their customers.
If you have to buy your own then get strings from a company like Vapor Trail or H&M, just to name two. Request serving over the idler wheel area. They have the info and know where to put it, but talking to a person can go a long way to negating any confusion.
When you install the new rigging be sure and check for and correct any "cam lean" at the idler wheel. If you need help with this then come on back and we'll walk you through it.
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