Agree with elkslkayer, shot PSE forever but found this site and these guys who never hesitate to help or answer any question. Also agree that it sounds more of a dealer issue and possibly not the bow. Good luck whichever way you decide to go.
2010 Bengal,63#, 28dl, Easton ST Excels 400s @ 27.5", GT 5575s @ 27.5", or Beman 400s @ 27.5, ST 100 Magnums/Grim Reapers, older WB, Bonecollector 1100 Sights, LimbSaver "S" coil stabilizer, Grayling four arrow quiver, nocturnal nocks, Hutch-n-Sons cable/strings