I have heard great things about Martin's customer service and I am hoping that since a few of the Martin employees are on this board I can get a little Direction from them here...
I purchased a brand new 2011 Martin Firecat 400 from my local dealer. After I had it all set up I noticed a few blemishes in the finish that I was willing to overlook, however, as I shot the bow to get it dialed in for the fast approaching spring turkey season here in PA I have had more problems.
The new problems are not only cosmetic but also mechanical. The grip on my bow has started to slide around and even came un-glued from the right hand side of the riser. This is cosmetic but combined with the other cosmetic flaws I am beginning to get frustrated. I know I may be a little picky but I was really looking forward to this bow and I had such high hopes, I saved money for six months to get it and it is upsetting, I just feel like it should be better.
After shooting about twenty arrows from my bow I started to get a weird noise. I checked the rest and the site and as I was preparing to call the archery shop I got the idea to check the cams and modules. My lower module had come loose. I tightened the module only to have it come lose again about twenty shots later. I tightened the module yet again and after a few more shots the ominous noise returned, except this time it was my upper module.
So I was hoping that the Reps on here may be able to help me. If it is just something that I can loc-tite in place and call it a day that is fine. As far as the finish on the bow goes and the grips I hope someone can let me know what I can with that.
PS I am not trying to flame or make a big deal, and I completely understand that any bow or any product can have flaws, and that no factory can ship 100% flaw free. The real test of any company I feel is standing behind their product and their customer service. So the reason I went with martin was all the reviews about their customer service. I heard that their reps frequent these boards and since my work schedule makes it difficult to call and my email is Gmail and the site says that they can't respond to that I just posted this here.