
Originally Posted by
nhac.central
In December last year (2010) the top limb on my five month old Firecat blew followed two days later by the limbs on my seven month old Cheetah!!!! Four months later and I am still waitng to have them replaced!!!!!!!! "The fastest and most accurate bows in the world" Yeah I would agree with that, but I think they should add to that "But the most slowest customer service in the world". I'm not the only one to still be waiting I have heard from dozens with the same problem.. If you live in the UK think twice about buying a Martin Bow, because good as they are the aftersales service is crap!
Are you working this warranty thing through a dealer? If so maybe you need to talk him into contacting Martin---again. Maybe the order has fallen through the cracks and Martin needs to be reminded. Normally, if parts are in stock, this is where Martin shines.
This is just an estimate on my part, but it usually takes about 1 week for me to get parts and I live on the east coast of the US. That's with UPS ground service. I would think that another week might be acceptable to get to the UK. It's also possible that Martin already shipped the parts and they got lost in shipment. I've had this happen, too.
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